We are Resolving Water Disputes Ltd.

For an impartial pathway to settle customer service disputes in the water industry.

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Who we are

Our job is to make sure WATRS, the industry's ADR Scheme, remains an impartial and accessible route to settling disputes between water companies and their customers.

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More about WATRS

WATRS is the water industry's ADR Scheme. It is voluntary, yet over 35 water companies in England and Wales have signed up to support it.

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The ADR Panel

To maintain the scheme's fairness and impartiality, we work with a panel of independent representatives with experience in customer services.

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