Adjudicator’s Decision April 2017 – July 2017

3rd May 2017 / WAT-0477

Classification: Admin-Failed Appointments
Remedy Requested: Compensation
Action Required: Yes
Other Remedies: Ensure all GSS payments have been made to customer
Full Report

4th May 2017 / WAT-0475
Classification: Other – Surface water drainage
Remedy Requested: Compensation, Take Action – Investigate drainage
Amount Requested: £2,664
Action Required: Yes
Other Remedies: Apology for failure to acknowledge from asset
Full Report

5th May 2017 / WAT-0474
Classification: Water-Flooding
Remedy Requested: Compensation-Distress and inconvenience
Amount Requested: £2,000
Monetary Award: £1,500
Action Required: Yes
Full Report

10th May 2017 / WAT-0476
Classification: Water-Water Resale
Remedy Requested: Rebate
Action Required: No
Full Report

16th May 2017 / WAT-0478
Classification: Billing / Charging
Remedy Requested: Apology, Take Action – Re bill Reduce
Action Required: No
Full Report

16th May 2017 / WAT-0479
Classification: Water-Infrastructure
Remedy Requested: Take Action – Repair Pipe
Action Required: No
Full Report

17th May 2017 / WAT-0484
Classification: Sewerage – Surface Water Drainage
Remedy Requested: Compensation, Take Action – Re Smell Nuisance
Action Required: No
Full Report

19th May 2017 / WAT-0482
Classification: Sewerage-Infrastructure
Remedy Requested: Take Action – Carry Out Works
Action Required: No
Full Report

22nd May 2017 / WAT-0494
Classification: Billing / Charging – Environmental
Remedy Requested: Take Action – Re Bill – Surface Water Rebate
Action Required: No
Full Report

22nd May 2017 / WAT-0492
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Re Bill – Reviewed
Action Required: No
Full Report

23rd May 2017 / WAT-0485
Classification: Other – Quality
Remedy Requested: Apology, Compensation, Take Action – Remove Charge
Amount Requested: £5,000
Monetary Award: £104.27
Action Required: Yes
Other Remedies: Apology
Full Report

24th May 2017 / WAT-0487
Classification: Billing/Charging – Account Information
Remedy Requested: Take Action – Clear Negative Entries from Credit File
Action Required: Yes
Other Remedies: Clear Negative Entries from Credit File
Full Report

25th May 2017 / WAT-0491
Classification: Billing/Charging – Surface Water
Remedy Requested: Take Action – Re Bill-Rebate
Amount Requested: £1,718
Action Required: No
Full Report

30th May 2017 / WAT-0481
Classification: Sewerage – Flooding
Remedy Requested: Compensation
Amount Requested: £3,040
Monetary Award: £2,440
Action Required: Yes
Full Report

30th May 2017 / WAT-0486
Classification: Sewerage – Flooding
Remedy Requested: Apology, Compensation, Take Action – Provide Information
Amount Requested: £8,400
Monetary Award: £1,500
Action Required: Yes
Full Report

30th May 2017 / WAT-0488
Classification: Billing/Charging-Infrastructure
Remedy Requested: Take Action – Reduce Cost of Bill Over Agreement
Action Required: No
Full Report

5th June 2017 / WAT-0500
Classification: Sewerage/Environmental
Remedy Requested: Apology, Take Action – Adopt Asset
Action Required: Yes
Other Remedies: Apology
Full Report

6th June 2017 / WAT-0495
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Clear Negative Entries from Credit File
Action Required: No
Full Report

7th June 2017 / WAT-0499
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Clear Negative Entries from Creit File
Action Required: No
Full Report

7th June 2017 / WAT-0497
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology, Take Action – Provide Information
Action Required: No
Full Report

8th June 2017 / WAT-093
Classification: Water-Flooding
Remedy Requested: Compensation, Take Action – Carry Out Works
Amount Requested: £13,753
Action Required: No
Full Report

8th June 2017 / WAT-0503
Classification: Other-Infrastructure
Remedy Requested: Compensation
Amount Requested: £2,730
Action Required: No
Full Report

14th June 2017 / WAT-0498
Classification: Billing/Charges – Supply
Remedy Requested: Take Action – Provide Rebate
Action Required: Yes
Full Report

13th June 2017 / WAT-0508
Classification: Water-Treatment Works
Remedy Requested: Apology, Compensation, Take Action – Provide a Rebate
Action Required: No
Full Report

15th June 2017 / WAT-0502
Classification: Sewerage – Environmental
Remedy Requested: Compensation, Take Action – Carryout Works
Amount Requested: £10,500
Monetary Award: £2,400
Action Required: Yes
Other Remedies: To Consider Whether to Take Action Regarding Sewer and give Explanation
Full Report

16th June 2017 / WAT-0490
Classification: Sewerage-Flooding
Remedy Requested: Compensation
Amount Requested: £1,000
Monetary Award: £500
Action Required: Yes
Other Remedies: Failureto take proactive action regarding sewer
Full Report

19th June 2017 / WAT-0510
Classification: Billing/Charging – Account Info
Remedy Requested: Apology, Compensation, Take Action – Re bill
Amount Requested: £2,700
Action Required: No
Full Report

20th June 2017 / WAT-0504
Classification: Sewerage-Installation
Remedy Requested: Apology, Compensation, Take Action – Re bill-Refund
Amount Requested: £360
Action Required: No
Full Report

21st June 2017 / WAT-0507
Classification: Billing/Charging-Problems with Metered/Um Metered Bills
Remedy Requested: Take Action – Re bill Provide Refund
Action Required: No
Full Report

21st June 2017 / WAT-0515
Classification: Other-Environmental
Remedy Requested: Take Action – Replace Pump
Action Required: No
Full Report

21st June 2017 / WAT-0514
Classification: Billing/Charging – Account Info
Remedy Requested: Take Action – Clear Negative Entries from Credit File
Action Required: No
Full Report

22nd June 2017 / WAT-0511
Classification: Billing/Charging – Account Info
Remedy Requested: Apology,Take Action – Rebill, Write Off
Action Required:No
Other Remedies: Apology, Credit A/C £249.23
Full Report

26th June 2017 / WAT-0512
Classification: Metering-Installation
Remedy Requested: Compensation, Take Action – Remove Meter
Amount Requested: £80
Action Required: No
Full Report

29th June 2017 / WAT-0517
Classification: Sewerage-Flooding
Remedy Requested: Compensation, Take Action – Carry Out Works
Amount Requested: £3,157
Monetary Award: £623
Action Required: Yes
Full Report

28th June 2017 / WAT-0509
Classification: Sewerage-Environmental
Remedy Requested: Compensation, Take Action – Re bill, Waive Balance
Amount Requested: £46,189
Monetary Award: £400
Action Required: Yes
Full Report

30th June 2017 / WAT-0506
Classification: Sewerage-Infrastructure
Remedy Requested: Compensation
Amount Requested: £21,995
Monetary Award: £10,777
Action Required: Yes
Full Report

4th July 2017 / WAT-0519
Classification: Billing/Charging-Account Info
Remedy Requested: Take Action – Re Bill, Write Off
Action Required: Yes
Other Remedies: Waive Arrears £616.14
Full Report

5th July 2017 / WAT-0522
Classification: Billing/Charging-Problems with Metered/Un Metered Bills
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: £350
<Action Required: Yes
Other Remedies:  PRovide Apology, Remove Archived Debt of £859, Credit Account £246
Full Report

5th July 2017 / WAT-0518
Classification: Billing/Charging-Surface Water
Remedy Requested: Take Action – Re Bill, Rebate
Action Required: No
Full Report

5th July 2017 / WAT-0520
Classification: Billing/Charging-Problems with Metered/Un Metered Bills
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: £250
Action Required: No
Full Report

5th July 2017 / WAT-0501
Classification: Billing/Charging-Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Re-Bill
Action Required: No
Full Report

7th July 2017 / WAT-0261
Classification: Sewerage-Flooding
Remedy Requested: Compensation, Provide a Service Information, Take Action – Re Bill
Action Required: No
Full Report

10th July 2017 / WAT-0513
Classification: Billing/Charging-Surface Water
Remedy Requested: Compensation
Amount Requested: £25,000
Action Required: No
Full Report

10th July 2017 / WAT-0523
Classification: Sewerage Flooding
Remedy Requested: Apology, Compensation,Provide a Service-Free Water Supply
Amount Requested: £64,000
Action Required: No
Full Report

10th July 2017 / WAT-0532
Classification: Billing/Charging-Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Re Bill, Rebate, Remove Standing Charges
Action Required: No
Full Report

11th July 2017 / WAT-0521
Classification: Sewerage-Infrastructure
Remedy Requested: Compensation
Amount Requested: £33,000
Action Required: Yes
Other Remedies: Pay Sum Equivalent to 50% of Sewerage Charges 2014-17
Full Report

11th July 2017 / WAT-0529
Classification: Admin-Infrastructure
Remedy Requested: Apology, Provide a Service-Information, Take Action – Re Bill
Monetary Award: £100
Action Required: Yes
Other Remedies: Apology
Full Report

12th July 2017 / WAT-0528
Classification: Billing/Charging-Account Information
Remedy Requested: Compensation, Take Action – Re Bill
Amount Requested: £250
Monetary Award: £125
Action Required: Yes
Full Report

14th July 2017 / WAT-0527
Classification: Water-Water Resale
Remedy Requested: Compensation
Amount Requested: £5,605
Action Required: No
Full Report

19th July 2017 / WAT-0533
Classification: Sewerage-Flooding
Remedy Requested: Apology, Compensation
Amount Requested: £1,374
Action Required: No
Full Report

19th July 2017 / WAT-0531
Classification: Billing/Charging-Accuracy
Remedy Requested: Compensation
Amount Requested: £1,000
Monetary Award: £300
Action Required: Yes
Full Report

19th July 2017 / WAT-0535
Classification: Sewerage-Flooding
Remedy Requested: Compensation
Action Required: No
Full Report

20th July 2017 / WAT-0540
Classification: Billing/Charging-Surface Water
Remedy Requested: Apology, Take Action – Re Bill, Refund
Amount Requested: £25,000
Action Required: Yes
Other Remedies: Apology, Calculate Refund Back to 2010 Limited to £25,000
Full Report

21st July 2017 / WAT-0541
Classification: Billing/Charging-Problems with Metered/Un Metered Bills
Remedy Requested: Compensation, Take Action – Re Bill, Refund
Amount Requested: £97.98
Action Required: No
Full Report

25th July 2017 / WAT-0516
Classification: Sewerage-Flooding
Remedy Requested: Compensation, Provide a Service-Maintenance
Amount Requested: £10,000
Monetary Award: £500
Action Required: Yes
Full Report

26th July 2017 / WAT-0534
Classification: Water-Pressure
Remedy Requested: Compensation, Provide a Service-Separate Supplies
Amount Requested: £1,200
Monetary Award: £100
Action Required: Yes
Full Report

26th July 2017 / WAT-0542
Classification: Billing/Charging-Account Information
Remedy Requested: Apology, Compensation, Take Action – Re Account
Amount Requested: £4,000
Action Required: No
Full Report

26th July 2017 / WAT-0538
Classification: Billing/Charging-Account Information
Remedy Requested: Apology, Compensation
Monetary Award: £100
Action Required: Yes
Other Remedies: Apology
Full Report

26th July 2017 / WAT-0530
Classification: Billing/Charging-Surface Water
Remedy Requested: Apology, Compensation, Provide a Service
Amount Requested: £1,000
Monetary Award: £250
Action Required: Yes
Other Remedies: Apology
Full Report