Adjudicator’s Decision August 2017 – September 2017

3rd August 2017 / WAT-0543
Classification: Sewerage – Flooding
Remedy Requested: Compensation, Provide a Service – Repair
Amount Requested: £11,700
Monetary Award: £280.00
Action Required: No
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3rd August 2017 / WAT-0544
Classification: Billing / Charging – A/C Information
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Action Required: No
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4th August 2017 / WAT-0545
Classification: Billing / Charging – A/C Information
Remedy Requested: Apology, Compensation
Action Required: No
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4th August 2017 / WAT-0548
Classification: Billing / Charging – Surface Water
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8th August 2017 / WAT-0551
Classification: Billing / Charging – Surface Water
Remedy Requested: Take Action, Re Bill – Rebate
Action Required: No
Full Report

9th August 2017 / WAT-0552
Classification: Sewerage – Flooding
Remedy Requested: Take Action – Provide a Service
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10th August 2017 / WAT-0550
Classification: Billing/Charging – A/C Information
Remedy Requested: Take Action, Re Bill – Refund
Amount Requested: £2,016
Action Required: No
Other Remedies: Apology
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14th August 2017 / WAT-0560
Classification: Water Installation
Remedy Requested: Compensation
Amount Requested: £500
Monetary Award: £500
Action Required: Yes
Other Remedies: 
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15th August 2017 / WAT-0549
Classification: Sewerage – Flooding
Remedy Requested: Take Action – Admit Liability
Action Required: No
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15th August 2017 / WAT-0554
Classification: Water Pressure
Remedy Requested: Compensation, Take Action, Provide a Service
Amount Requested: £4,700
Action Required: No
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15th August 2017 / WAT-0553
Classification: Sewerage – Flooding
Remedy Requested: Compensation, Take Action. Provide a Service
Amount Requested: £8,996
Action Required: No
Full Report

16th August 2017 / WAT-0556
Classification: Water Pressure
Remedy Requested: Apology, Take Action – Upgrade Supply
Action Required: No
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18th August 2017 / WAT-0557
Classification: Billing/Charging – Problems with Metered/Un-Metered Bills
Remedy Requested: Compensation, Take Action – Re Bill
Amount Requested: £1000
Action Required: No
Full Report

21st August 2017 / WAT-0559
Classification: Sewerage – Flooding
Remedy Requested: Compensation, Take Action – Reinstate
Amount Requested: £5,222.96
Monetary Award: £612.96
Action Required: Yes
Full Report

21st August 2017 / WAT-0563
Classification: Water – Supply
Remedy Requested: Take Action – Provide a Service
Action Required: No
Full Report

25th August 2017 / WAT-0561
Classification: Billing/Charging – Problems with Metered/Un-Metered Bills
Remedy Requested: Compensation, Take Action – Provide Information
Amount Requested: £1000
Action Required: No
Full Report

25th August 2017 / WAT-0564
Classification: Admin – Unhelpful CS
Remedy Requested: Apology, Take Action – Provide a Service
Action Required: Yes
Other Remedies: Apology and endeavour to provide a better service in future
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29th August 2017 / WAT-055
Classification: Billing/Charging – Account Information
Remedy Requested: Apology, Take Action – Re Bill
Action Required: No
Full Report

30th August 2017 / WAT-0569
Classification: Billing/Charging – Problems with Metered/Un-metered Bills
Remedy Requested: Compensation
Monetary Award: £1,077.00
Action Required: Yes
Element for D&I: £800
Other Remedies:  £277 to clear current balance. £800 to customer.
Service Failure: Incorrectly billed for long period of time – Award matched amount previous offered to customer as ‘fair and resonable’
Full Report

30th August 2017 / WAT-0567
Classification: Other – Infrastructure
Remedy Requested: Apology, Compensation, Take Action – Review Procedure
Action Required: No
Full Report

31st August 2017 / WAT-0568
Classification: Billing/Charging – A/C Information
Remedy Requested: Take Action, Re Bill – Refund
Action Required: No
Full Report

6th September 2017 / WAT-0571
Classification: Billing/Charging – Surface Water
Remedy Requested: Apology, Compensation, Take Action, Re bill – Rebate
Action Required: No
Full Report

6th September 2017 / WAT-0562
Classification: Water – Flooding
Remedy Requested: Apology, Compensation, Take Action – Repair Damage
Amount Requested: £1,181
Monetary Award: £2,700
Action Required: Yes
Other Remedies: Apology
Full Report

8th September 2017 / WAT-0573
Classification: Billing/Charging – A/C Information
Remedy Requested: Take Action – Re bill
Monetary Award: £200
Action Required: Yes
Other Remedies: £200 applied against account
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8th September 2017 / WAT-0574
Classification: Water – Infrastructure
Remedy Requested: Take Action – Provide a Service
Action Required: No
Full Report

8th September 2017 / WAT-0570
Classification: Other – Infrastructure
Remedy Requested: Apology, Take Action – Re bill
Action Required: No
Full Report

12th September 2017 / WAT-0572
Classification: Other – Infrastructure
Remedy Requested: Take Action – Provide a Service
Monetary Award: £451
Action Required: Yes
Full Report

14th September 2017 / WAT-0575
Classification: Water – Supply
Remedy Requested: Compensation
Amount Requested: £100
Action Required:No
Full Report

14th September 2017 / WAT-0578
Classification: Metering – Environmental
Remedy Requested: Apology, Compensation, Take Action – Remove Meter
Monetary Award: £50
Action Required: Yes
Full Report

18th September 2017 / WAT-0577
Classification: Other – Environmental
Remedy Requested: Apology, Compensation, Take Action – Provide a Service
Action Required: No
Full Report

28th September 2017 / WAT-0581
Classification: Water – Infrastructure
Remedy Requested: Compensation
Amount Requested: £10,000
Action Required: No
Full Report

29th September 2017 / WAT-0580
Classification: Sewerage – Infrastructure
Remedy Requested: Compensation, Take Action – Provide a Service
Amount Requested: £600
Monetary Award: £1,100
Element for D & I: £500
Action Required: Yes
Full Report