Adjudicator’s Decision January 2017 – March 2017

5th January 2017 / WAT-0424
Classification: Metering – Accuracy
Remedy Requested: Apology, Take Action – Re-Bill, Take Action – Provide Information
Action Required: No
Full Report

9th January 2017 / WAT-0422
Classification: Billing/Charging – Account Info
Remedy Requested: Apology, Compensation, Take Action – Re-Bill
Amount Requested: £20,000
Action Required: No
Full Report

12th January 2017 / WAT-0426
Classification: Billing/Charging – Problems with Metered/ UNM Bills
Remedy Requested: Apology, Take Action – Re-Bill
Action Required: No
Full Report

13th January 2017 / WAT-0428
Classification: Billing/Charging – Surface Water
Remedy Requested: Take Action – Re-Bill/Rebate
Amount Requested: £606.31
Action Required: No
Full Report

26th January 2017 / WAT-0429-NHH
Classification: Billing/Charging – Problems with Metered/ UNM Bills
Remedy Requested: Apology, Compensation, Take Action – Re-Bill/Refund
Amount Requested: Refund £3,200 / Compensation £25,000
Action Required: No
Full Report

26th January 2017 / WAT-0427
Classification: Other- Flooding
Remedy Requested: Apology, Compensation, Provide a Service Information
Amount Requested: Hotel Expenses £8,710; Compensation – Unspecified
Action Required: No
Full Report

26th January 2017 / WAT-0430
Classification: Other-Infrastructure
Remedy Requested: Compensation – Distress/Onconvenience
Amount Requested: £2,500
Monetary Award: £1,700
Action Required: Yes
Full Report

30th January 2017 / WAT-0433-NHH
Classification: Billing/Charging – Problems with Metered/ UNM Bills
Remedy Requested: Take Action – Re-Bill/Refund
Amount Requested: £4,122.55
Action Required: No
Full Report

30th January 2017 / WAT-0432
Classification: Sewerage – Flooding
Remedy Requested: Take Action – Re-Bill – Rebate
Action Required: No
Full Report

3rd February 2017 / WAT-0434
Classification: Sewerage – Flooding
Remedy Requested: Apology, Compensation, Take Action – Survey Drains
Amount Requested: £10,000
Action Required: No
Full Report

8th February 2017 / WAT-0159
Classification: Water-Infrastructure
Remedy Requested: Apology, Compensation, Take Action – Re-Meter
Amount Requested: £70,087.56
Monetary Award: £370
Other Remedies: Apology, Credit A/C £249.23
Action Required: Yes
Full Report

8th February 2017 / WAT-0438
Classification: Billing/Charging – A/C Information
Remedy Requested: Compensation
Amount Requested: £4,100
Monetary Award: £100
Action Required: Yes
Full Report

9th February 2017 / WAT-0436
Classification: Billing/Charging – Problems with Metered/ UNM Bills
Remedy Requested: Take Action, Re Account – Remove Default
Action Required: No
Full Report

13th February 2017 / WAT-0440
Classification: Billing/Charging – Pressure
Remedy Requested: Compensation, Take Action – Re-Bill
Amount Requested: £2,500
Action Required: No
Full Report

13th February 2017 / WAT-0441
Classification: Other – Flooding
Remedy Requested: Compensation
Amount Requested: £5,695
Action Required: No
Full Report

15th February 2017 / WAT-0431
Classification: Billing/Charging -Problems with Metered/UnM Bills
Remedy Requested: Apology, Take Action – Re Bill, Correct A/C Information
Action Required: No
Full Report

21st February 2017 / WAT-0443
Classification: Other – Infrastructure
Remedy Requested: Apology, Provide a Service – Replace Pipe
Action Required: No
Full Report

21st February 2017 / WAT-0444
Classification: Water – Flooding
Remedy Requested: Compensation
Amount Requested: £10,000
Action Required: No
Full Report

22nd February 2017 / WAT-0439
Classification: Billing/Charging – Pressure
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: Unspecified
Action Required: No
Full Report

22nd February 2017 / WAT-0442
Classification: Sewerage – Infrastructure
Remedy Requested: Take Action – Accept Responsibility for Asset
Other Remedies: Provide Clear Explanation to Customer
Action Required: Yes
Full Report

24th February 2017 / WAT-0446
Classification: Billing/Charging – Problem with Metered / UnM Bills
Remedy Requested: Take Action, Re-Bill – Change Tariff
Action Required: No
Full Report

3rd March 2017 / WAT-0448
Classification: Metering – Location
Remedy Requested: Apology, Compensation, Provide a Server – Information
Amount Requested: £260
Action Required: No
Full Report

3rd March 2017 / WAT-0449
Classification: Billing/Charging – Problem with Metered / UnM Bills
Remedy Requested: Apology, Take Action – Re-Bill
Action Required: No
Full Report

9th March 2017 / WAT-0450
Classification: Billing/Charging – Treatment Works
Remedy Requested: Provide a Service – Re-connection
Action Required: No
Full Report

10th March 2017 / WAT-0453
Classification: Billing/Charging – Prolems with Metered / UnM Bills
Remedy Requested: Take Action – Re-bill
Action Required: No
Full Report

10th March 2017 / WAT-0452
Classification: Billing/Charging – Water Resale
Remedy Requested: Compensation – Distress/OnConvenience, Loss of Rent
Amount Requested: £25,000
Action Required: No
Full Report

10th March 2017 / WAT-0459
Classification: Metering – Flooding
Remedy Requested: Apology, Compensation
Amount Requested: £1,075
Action Required: No
Full Report

10th March 2017 / WAT-0437
Classification: Billing/Charging – Problems with Metered / UnM Bills
Remedy Requested: Take Action, Re-Bill
Action Required: No
Full Report

16th March 2017 / WAT-0463
Classification: Billing/Charging – Accuracy
Remedy Requested: Take Action, Re-Bill
Action Required: No
Full Report

16th March 2017 / WAT-0460
Classification: Metering- A/C Information
Remedy Requested: Compensation, Take Action, Re-Bill, Remove Meter
Amount Requested: £7,250
Monetary Award: £250
Action Required: Yes
Full Report

16th March 2017 / WAT-0454
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Take Action, Re-Bill
Action Required: No
Full Report

17th March 2017 / WAT-0462
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Apology, Compensation, Take Action – Re-Bill
Amount Requested: £200
Action Required: No
Full Report

22nd March 2017 / WAT-0466
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Compensation
Amount Requested: £5000
Action Required: No
Full Report

24th March 2017 / WAT-0461
Classification: Sewerage – Flooding
Remedy Requested: Compensation
Amount Requested: £12,621.80
Action Required: No
Full Report

24th March 2017 / WAT-0464
Classification: Sewerage – Flooding
Remedy Requested: Take Action – Reinstatement
Action Required: No
Full Report

24th March 2017 / WAT-0458
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Apology, Compensation, Take Action – Adopt Pipe
Amount Requested: £2,555
Monetary Award: £50
Other Remedies: Provide an Apology
Action Required: Yes
Full Report

28th March 2017 / WAT-0455
Classification: Other – Unhelpful Customer Service
Remedy Requested: Compensation, Provide a Service – Reinstatement, Modelling, Maintenance
Amount Requested:Unspecified
Action Required: No
Full Report

28th March 2017 / WAT-0465
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Compensation, Take Action – Re-Tariff
Amount Requested: Unspecified
Other Remedies: Put on RV or Install Meter-Customers Choice, Bill back to 2014 on SC Only, Any Credit on A/C to be Paid as Compensation to Customer
Action Required: Yes
Full Report

29th March 2017 / WAT-0468
Classification: Billing/Charging – Problems with Metered / Un-Metered Bills
Remedy Requested: Apology, Provide a Service, Remove Meter, Take Action – Re-Tariff
Action Required: No
Full Report

31st March 2017 / WAT-0469
Classification: Billing/Charging – Non Regulated
Remedy Requested: Compensation – Refund, Provide a Service – Relocate Meter, Investigate Pipework
Amount Requested: Unspecified
Action Required: No
Full Report