Adjudicator’s Decision October 2017 – December 2017

1st October 2017 / WAT-0582
Classification: Other Flooding
Remedy Requested: Compensation, Take Action – Provide a Service
Amount Requested: £1,000
Action Required: No
Full Report

5th October 2017 / WAT-0584
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology,Compensation, Take Action – Rebill, Rebate
Amount Requested: £965
Action Required: No
Full Report

6th October 2017 / WAT-0583
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology,Compensation, Take Action – Remove CRA Details
Amount Requested: £200
Monetary Award: £135
Action Required: Yes
Other Remedies:
Full Report

13th October 2017 / WAT-0585
Classification: Sewerage – Other, Infra, Supply, Non-reg Treatment
Remedy Requested: Take Action – Provide a Service
Action Required: No
Full Report

16th October 2017 / WAT-0587
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology,Compensation, Take Action – Rebill
Amount Requested: £2000
Action Required: Yes
Other Remedies:
Full Report

18th October 2017 / WAT-0586
Classification: Sewerage – Flooding
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: £5,000
Monetary Award: £665
Element for D & I:£500
Action Required: Yes
Other Remedies: Apology
Full Report

25th October 2017 / WAT-0588
Classification: Sewerage Flooding
Remedy Requested: Apology, Compensation
Amount Requested: £3,383
Monetary Award: £1,540
Element for D & I:£250
Action Required: Yes
Other Remedies: Apology
Full Report

25th October 2017 / WAT-0589
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology,Compensation, Take Action – Rebill
Amount Requested: £10,000
Monetary Award: £150
Action Required: Yes
Other Remedies: Apology
Full Report

26th October 2017 / WAT-0592
Classification: Billing / Charging – Accuracy
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: £33.35
Action Required: No
Full Report

30th October 2017 / WAT-0590
Classification: Metering – Accuracy, Location, Installation
Remedy Requested: Take Action – Remove Meter, Take Action – Re Bill
Action Required: Yes
Other Remedies:
Full Report

30th October 2017 / WAT-0593
Classification: Sewerage – Flooding
Remedy Requested: Compensation, Take Action – Build Pumping Station
Amount Requested: £20,000
Action Required: No
Full Report

30th October 2017 / WAT-0594
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Compensation, Take Action – Re Bill, Remove CRA Details
Amount Requested: £2,500
Monetary Award: £200
Action Required: Yes
Other Remedies: Close A/C and Open New A/C. Remove Negative Information from the Credit File
Full Report

31st October 2017 / WAT-0595
Classification: Billing / Chargin – Account Information
Remedy Requested: Apology, Compensation
Amount Requested: £300
Monetary Award: £100
Action Required: Yes
Full Report

3rd November 2017 / WAT-0597
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Compensation, Take Action – Re Bill, Leakage Allowance
Amount Requested: £1,500
Monetary Award: £750
Element for D & I:£750
Action Required: Yes
Full Report

6th November 2017 / WAT-0596
Classification: Other – Environmental
Remedy Requested: Compensation
Amount Requested: £9,222
Monetary Award: £5,324
Element for D & I:£1,425
Action Required: Yes
Full Report

8th November 2017 / WAT-0600
Classification: Billing/Charging – Accuracy
Remedy Requested: Apology, Compensation
Amount Requested: £2,500
Monetary Award: £330
Element for D & I:£150
Action Required: Yes
Full Report

8th November 2017 / WAT-0598
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Apology, Compensation
Amount Requested: £16,880
Action Required: No
Full Report

8th November 2017 / WAT-0483
Classification: Billing / Charging – Surface Water Drainage
Remedy Requested: Take Action – Rebill / Rebate
Action Required: No
Full Report

10th November 2017 / WAT-0601
Classification: Metering – Installation
Remedy Requested: Take Action – Replace Meter
Action Required: No
Full Report

13th November 2017 / WAT-0602
Classification: Billing/Charging – Problems with Metered/Un Metered Bills
Remedy Requested: Take Action – Re Bill
Action Required: No
Full Report

13th November 2017 / WAT-0603
Classification: Metering – Installation
Remedy Requested: Take Action – Re Bill
Action Required: No
Full Report

16th November 2017 / WAT-0606
Classification: Sewerage – Other, Infra, Supply, Non-Reg Treatment
Remedy Requested: Compensation
Amount Requested: £10,000
Monetary Award: £3,800
Action Required: Yes
Full Report

20th November 2017 / WAT-0605
Classification: Metering – Installation
Remedy Requested: Compensation, Take Action – Re Bill, Refund
Amount Requested: £1,423
Action Required: No
Full Report

22nd November 2017 / WAT-0608
Classification: Water – Infrastructure
Remedy Requested: Apology, Compensation. Take Action – Repair
Amount Requested: £400
Action Required: No
Full Report

22nd November 2017 / WAT-0609
Classification: Billing / Charging, A/C Information
Remedy Requested: Take Action – Re Bill
Action Required: No
Full Report

27th November 2017 / WAT-0611
Classification: Water – Unhelpful CS Staff
Remedy Requested: Compensation
Amount Requested: £10,000
Action Required: No
Full Report

27th November 2017 / WAT-0612
Classification: Billing / Charging – A/C Information
Remedy Requested: Apology, Compensation, Take Action – Re Bill
Amount Requested: £2,500
Monetary Award: £600
Element for D & I: £600
Action Required: Yes
Other Remedies: Apology, Remove Defaults from Credit file
Full Report

28th November 2017 / WAT-0610
Classification: Billing / Charging – Surface Water Drainage
Remedy Requested: Take Action – Re Bill, Refund
Amount Requested: £795
Action Required: No
Full Report

30th November 2017 / WAT-0613
Classification: Metering – Accuracy, Location, Installation
Remedy Requested: Compensation, Take Action – Re Bill
Amount Requested: £500
Action Required: No
Full Report

1st December 2017 / WAT-0615
Classification: Billing / Charging – A/C Information
Action Required: No
Full Report

1st December 2017 / WAT-0617
Classification: Billing / Charging, Problem with Metered / Un Metered Bills
Action Required: Yes
Other Remedies: Apology
Full Report

7th December 2017 / WAT-0618
Classification: Billing / Charging – Accuracy
Monetary Award: £200
Action Required: Yes
Full Report

14th December 2017 / WAT-0621
Classification: Billing / Charging – Accuracy
Action Required: Yes
Other Remedies: Address possibility of leakage still being present
Full Report

20th December 2017 / WAT-0624
Classification: Billing / Charging – A/C Information
Action Required: No
Full Report

22nd December 2017 / WAT-0627
Classification: Billing / Charging – Surface Water
Action Required: No
Full Report

22nd December 2017 / WAT-0629
Classification: Billing / Charging – Problems with Metered / Um Metered Bills
Action Required: No
Full Report