ADR Panel Minutes

The ADR Panel comprises 7 representatives including independent members with a customer services background from outside the water industry:

Independent members
Sandra Webber (Chair)
Recently retired Consumer Support Director, Civil Aviation Authority

Adam Scorer
 Former Director of Consumer Futures

Helen Hunter
Director of Customer Data and RelaCtionships, J Sainsbury plc

Ofwat
Richard Khaldi
 Senior Director Customer and Casework

CCWater
Sir Tony Redmond
 Regional Chair, London & South East Region

Water Industry
Rachel Barber
 Customer Service Director, South Staffordshire Water plc

Gary Dixon
 Domestic Retail Director, United Utilities plc

Meeting documents 20 October 2016
From the ADR panel meeting, 20 October 2016. Please follow the link below.
Meeting documents 5 September 2016
From the ADR panel meeting, 5 September 2016. Please follow the link below.
Meeting documents 12 May 2016
From the ADR panel meeting, 12 May 2016. Please follow the link below.
Meeting documents 25 April 2016
From the ADR panel meeting, 25 April 2016. Please follow the link below.
Meeting documents 30 March 2016
From the ADR panel meeting, 30 March 2016. Please follow the link below.
Meeting documents 29 January 2016
From the ADR panel meeting, 29 January 2016. Please follow the link below.
Meeting documents 14 December 2015
From the ADR panel meeting, 14 December 2015. Please follow the link below.
Meeting documents 5 November 2015
From the ADR panel meeting, 5 November 2015. Please follow the link below.
Meeting documents 12 October 2015
From the ADR panel meeting, 12 October 2015. Please follow the link below.
Meeting documents 5 October 2015
From the ADR panel meeting, 5 October 2015. Please follow the link below.
Meeting documents 3 September 2015
From the ADR panel meeting, 3 September 2015. Please follow the link below.
Meeting documents 17 June 2015
From the ADR panel meeting, 17 June 2015. Please follow the link below.
Meeting documents 10 February 2015
From the ADR panel meeting, 10 February 2015. Please follow the link below.

Meeting documents 5 January 2015
From the ADR panel meeting, 5 January 2015. Please follow the link below.

Meeting documents 28 November 2014
From the ADR panel meeting, 28 November 2014. Please follow the link below.

Meeting documents 3 October 2014
From the ADR panel meeting, 3 October 2014. Please follow the relevant links below.

Meeting documents 28 July 2014
From the ADR panel meeting, 28 July 2014. Please follow the relevant links below.