ADR Panel Minutes

The ADR Panel comprises 7 representatives including independent members with a customer services background from outside the water industry:

Independent members
Sandra Webber (Chair)
Recently retired Consumer Support Director, Civil Aviation Authority

Helen Hunter
Director of Marketing Innovation, J Sainsbury plc

Daksha Piparia
 Director Piparia Consulting, formerly Head of Campaigns Coventry Citizens Advice

Ofwat
Claire Forbes
 Senior Director Corporate Communications

CCWater
Sir Tony Redmond
 Regional Chair, London & South East Region

Water Industry
Katy Stallybrass
 Affinity Water Limited

Louise Beardmore
 Customer Services Director, United Utilities plc

Meeting documents 8 December 2017
From the ADR panel meeting, 8 December 2017. Please follow the link below.
Meeting documents 15 November 2017
From the ADR panel meeting, 15 November 2017. Please follow the link below.
Meeting documents 25 October 2017
From the ADR panel meeting, 25 October 2017. Please follow the link below.
Meeting documents 28 June 2017
From the ADR panel meeting, 28 June 2017. Please follow the link below.
Meeting documents 27 February 2017
From the ADR panel meeting, 27 February 2017. Please follow the link below.
Meeting documents 5 January 2017
From the ADR panel meeting, 5 January 2017. Please follow the link below.
Meeting documents 20 October 2016
From the ADR panel meeting, 20 October 2016. Please follow the link below.
Meeting documents 5 September 2016
From the ADR panel meeting, 5 September 2016. Please follow the link below.
Meeting documents 12 May 2016
From the ADR panel meeting, 12 May 2016. Please follow the link below.
Meeting documents 25 April 2016
From the ADR panel meeting, 25 April 2016. Please follow the link below.
Meeting documents 30 March 2016
From the ADR panel meeting, 30 March 2016. Please follow the link below.
Meeting documents 29 January 2016
From the ADR panel meeting, 29 January 2016. Please follow the link below.
Meeting documents 14 December 2015
From the ADR panel meeting, 14 December 2015. Please follow the link below.
Meeting documents 5 November 2015
From the ADR panel meeting, 5 November 2015. Please follow the link below.
Meeting documents 12 October 2015
From the ADR panel meeting, 12 October 2015. Please follow the link below.
Meeting documents 5 October 2015
From the ADR panel meeting, 5 October 2015. Please follow the link below.
Meeting documents 3 September 2015
From the ADR panel meeting, 3 September 2015. Please follow the link below.
Meeting documents 17 June 2015
From the ADR panel meeting, 17 June 2015. Please follow the link below.
Meeting documents 10 February 2015
From the ADR panel meeting, 10 February 2015. Please follow the link below.

Meeting documents 5 January 2015
From the ADR panel meeting, 5 January 2015. Please follow the link below.

Meeting documents 28 November 2014
From the ADR panel meeting, 28 November 2014. Please follow the link below.

Meeting documents 3 October 2014
From the ADR panel meeting, 3 October 2014. Please follow the relevant links below.

Meeting documents 28 July 2014
From the ADR panel meeting, 28 July 2014. Please follow the relevant links below.