Redacted Decisions April 2015 – September 2015

16th April 2015 / WAT-0001
Classification: Other – Damage
Remedy Requested: Compensation
Amount Requested: £7,000
Success: Partial
Monetary Award: £50
Full Report


7th May 2015 / WAT-0001
Classification: Billing – Charging
Remedy Requested: Compensation and free supply
Amount Requested: £10,000
Success: Partial
Monetary Award: £150
Full Report


13th May 2015 / WAT-0002
Classification: Metering
Remedy Requested: Compensation and Ofwat obligations
Amount Requested: £5,777.93
Success: Partial
Monetary Award: £200
Full Report


20th May 2015 / WAT-0002
Classification:  Billing – Charging
Remedy Requested: Compensation
Amount Requested: £205.26
Success: Partial
Monetary Award: £150
Full Report


27th May 2015 / WAT-0001
Classification: Other – CCJ
Remedy Requested: Compensation
Amount Requested: £10,000
Success: Partial
Monetary Award: £100
Full Report


12th June 2015 / WAT-0008
Classification: Billing – Charging
Remedy Requested: Compensation; Waive bill; Retrain staff
Amount Requested: £5,500
Success: Partial
Monetary Award: £200
Full Report


24th June 2015 / WAT-0007
Classification: Metering
Remedy Requested: Compensation; Relocate meter
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


8th July 2015 / WAT-0023
Classification: Sewerage
Remedy Requested: Compensation; Apology
Amount Requested: £10,000
Success: Partial
Monetary Award: £2,000
Full Report


9th July 2015 / WAT-0001
Classification: Metering
Remedy Requested: Compensation
Amount Requested: £2,500
Success:Unsuccessful
Monetary Award: £2,500
Full Report


9th July 2015 / WAT-0012
Classification: Sewerage
Remedy Requested: Compensation; Apology
Amount Requested: £10,000
Success: Partial
Monetary Award: £2,700
Other Remedies: Apology
Full Report


9th July 2015 / WAT-0024
Classification: Billing – Charging
Remedy Requested: Apology; Refund – Unspecified amount;
Amount Requested: Unspecified
Success: Unsuccessful
Full Report


15th July 2015 / WAT-0031
Classification: Sewerage
Remedy Requested: Repair sewer; Compensation; Insurance costs
Amount Requested: £3,555
Success: Unsuccessful
Full Report


17th July 2015 / WAT-0013
Classification: Billing – Charging
Remedy Requested: Compensation; Apology; Provide a service
Amount Requested: £2,000
Success: Partial
Monetary Award: £150
Full Report


23rd July 2015 / WAT-0001
Classification: Billing – Charging
Remedy Requested: Apology; Take action regarding bill;
Success: Partial
Other Remedies: Apology
Full Report


27th July 2015 / WAT-0001
Classification: Billing – Charging
Remedy Requested: Compensation; Rebate
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


5th August 2015 / WAT-0003
Classification: Sewerage
Remedy Requested: Rebate; Upgrade sewerage system;
Amount Requested:Unspecified
Success:Partial
Monetary Award: £100
Other Remedies: Take action on future complaints regarding flooding
Full Report


18th August 2015 / WAT-0029
Classification: Billing – Charging
Remedy Requested: Compensation; Apology; Provide a service
Amount Requested: £175,000
Success:Unsuccessful
Full Report


20th August 2015 / WAT-0049
Classification: Metering
Remedy Requested: Compensation; Provide a service
Amount Requested: £2,000
Success:Unsuccessful
Full Report


8th September 2015 / WAT-0063
Classification: Other – Water quality
Remedy Requested: Provide a service
Success:Unsuccessful
Full Report


14th September 2015 / WAT-0036
Classification: Billing – Charging
Remedy Requested: Compensation; Provide a service
Amount Requested: £250
Success: Partial
Monetary Award: £25
Full Report


14th September 2015 / WAT-0038
Classification: Other – Damage
Remedy Requested: Compensation; Take action regarding service level
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


22nd September 2015 / WAT-0033
Classification: Metering
Remedy Requested: Apology; Compensation; Provide a service
Success:Unsuccessful;
Full Report


25th September 2015 / WAT-0015
Classification: Billing – Charging
Remedy Requested: Apology; Provide a service;
Success:Unsuccessful;
Full Report


25th September 2015 / WAT-0075
Classification: Metering
Remedy Requested: Compensation
Amount Requested: £7,000
Success: Partial
Monetary Award: £50
Other Remedies: 
Full Report


29th September 2015 / WAT-0042
Classification: Billing – Charging
Remedy Requested: Provide a service; Reduce bill – surface water drainage;
Amount Requested:Unspecified
Success:Unsuccessful;
Full Report


30th September 2015 / WAT-0055
Classification: Billing – Charging
Remedy Requested: Compensation; Overcharging – surface water drainage;
Amount Requested: £31,981
Success: Partial
Monetary Award: £5,000
Other Remedies: Recommendation to refund account;
Full Report