Redacted Decisions April 2016 – September 2016

4th April 2016 / WAT-0224
Classification: Other – Assets
Remedy Requested: Provide a service – move water main
Amount Requested: Unspecified
Success: Unsuccessful
Full Report


6th April 2016 / WAT-0179
Classification: Other
Remedy Requested: Apology; Compensation; Take action re: bill
Amount Requested: £10,000
Success: Unsuccessful
Full Report


13th April 2016 / WAT-0243
Classification: Billing – Charging
Remedy Requested: Rebate – service water
Amount Requested: Unspecified
Success: Unsuccessful
Full Report


13th April 2016 / WAT-0226
Classification: Other – Pipework
Remedy Requested: Apology; Compensation;
Amount Requested: £2,064
Success: Partial
Monetary Award: £150
Other Remedies: Apology
Full Report


19th April 2016 / WAT-0174
Classification: Billing – Charging
Remedy Requested: Compensation; Take action re: bill
Amount Requested: £580
Success: Unsuccessful
Full Report


20th April 2016 / WAT-0219
Classification: Other – Water Quality
Remedy Requested: Apology; Compensation; Provide a service
Amount Requested: £182
Success: Partial
Monetary Award: £50
Full Report


22nd April 2016 / WAT-0115
Classification: Billing – Charging
Remedy Requested: Compensation; Take action re: bill;
Amount Requested: £2,000
Success: Unsuccessful
Full Report


25th April 2016 / WAT-0229
Classification: Other – Water Quality
Remedy Requested: Compensation
Amount Requested: £2,300
Success: Unsuccessful
Full Report


26th April 2016 / WAT-0280
Classification: Billing – Charging
Remedy Requested: Rebate – Surface Water
Amount Requested: Unspecified
Success: Unsuccessful
Full Report


5th May 2016 / WAT-0218
Classification: Billing – Charging
Remedy Requested: Apology; Compensation
Amount Requested: £500
Success: Partial
Monetary Award: £300
Full Report


10th May 2016 / WAT-0245
Classification: Billing – Charging
Remedy Requested: Rebate – Surface Water
Amount Requested: £2,867
Success: Unsuccessful
Full Report


12th May 2016 / WAT-0248
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Amount Requested: £4,041.80
Success: Unsuccessful
Full Report


17th May 2016 / WAT-0277
Classification: Other – Pressure
Remedy Requested: Provide a service
Amount Requested: Unspecified
Success: Unsuccessful
Full Report


17th May 2016 / WAT-0247
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Amount Requested: Unspecified
Success: Partial
Other Remedies: Apology
Full Report


18th May 2016 / WAT-0217
Classification: Billing – Charging
Remedy Requested: Provide a service – meter, take action re: bill
Success: Partial
Monetary Award: £515.14
Full Report


18th May 2016 / WAT-0186
Classification: Other – Damage
Remedy Requested: Compensation
Amount Requested: £996
Success: Unsuccessful
Full Report


20th May 2016 / WAT-0296
Classification: Billing – Charging
Remedy Requested: Provide a service – meter, take action re: bill
Amount Requested: £500
Success: Partial
Monetary Award: £50
Full Report


24th May 2016 / WAT-0278
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Success: Unsuccessful
Full Report


25th May 2016 / WAT-0162
Classification: Billing – Charging
Remedy Requested: Apology; Take action re: bill
Amount Requested: £1,000
Success: Partial
Monetary Award: £60
Other Remedies: Apology
Full Report


26th May 2016 / WAT-0172
Classification: Billing – Charging
Remedy Requested: Provide a service – meter, take action re: bill
Success: Unsuccessful
Full Report


2nd June 2016 / WAT-0319
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Amount Requested: £10,000
Success: Unsuccessful
Full Report


3rd June 2016 / WAT-0290
Classification: Billing – Charging
Remedy Requested: Apology; Compensation; Take action re: bill
Amount Requested: Unspecified
Success: UnsuccessfulFull Report


7th June 2016 / WAT-0299
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Amount Requested: Unspecified
Success: UnsuccessfulFull Report


10th June 2016 / WAT-0294
Classification: Other – Pipework
Remedy Requested: Provide a service – Pipework
Success: UnsuccessfulFull Report


13th June 2016 / WAT-0271
Classification: Billing – Charging
Remedy Requested: Apology; Take action re: bill
Success: Unsuccessful
Full Report


14th June 2016 / WAT-0130
Classification: Billing – Charging
Remedy Requested: Apology; Take action re: bill
Success: Unsuccessful
Full Report


14th June 2016 / WAT-0079
Classification: Other – Pipework
Remedy Requested: Apology; Compensation; Provide a service
Amount Requested: £861.48
Success: Partial
Other Remedies: Apology
Full Report

14th June 2016 / WAT-0198
Classification: Billing / Charging
Remedy Requested: Apology; Take an action re: bills
Success: Unsuccessful
Full Report

17th June 2016 / WAT-0244
Classification: Other – Pipework
Remedy Requested: Provide a service – paperwork
Success: Unsuccessful
Full Report

22nd June 2016 / WAT-0309
Classification: Other – Admin
Remedy Requested: Compensation; Take an action re: billing policy
Amount Requested: £10,000
Success: Partial
Monetary Award: £120
Full Report

23rd June 2016 / WAT-0137
Classification: Billing / Charging
Remedy Requested: Take actions re: bill
Success: Partial
Other Remedies: Take action to determine average usage and adjust previous bills. Provide an explanation of how calculation of refund made
Full Report

23rd June 2016 / WAT-0328
Classification: Billing / Charging
Remedy Requested: Take actions re: bill
Success: Partial
Other Remedies: Cancel bill for period 7/7- 1/10/14
Full Report

27th June 2016 / WAT-0225
Classification: Billing / Charging
Remedy Requested: Apology;Take action re: bill
Success: Unsuccessful
Full Report

27th June 2016 / WAT-0327
Classification: Metering
Remedy Requested: Apology; Compensation
Amount Requested: Unspecified
Success: Partial
Monetary Award: £350
Other Remedies: Apology
Full Report

30th June 2016 / WAT-0331
Classification: Other – New Connection
Remedy Requested: Compensation
Amount Requested: £4,250
Success: Partial
Monetary Award: £250
Full Report

1st July 2016 / WAT-0304
Classification: Billing / Charging
Remedy Requested: Compensation; Take action re: bill
Amount Requested: £18,714
Success: Partial
Monetary Award: £500
Full Report

1st July 2016 / WAT-0298
Classification: Other – Pipework
Remedy Requested: Provide a service – pipework
Success: Unsuccessful
Full Report

7th July 2016 / WAT-0324
Classification: Billing / Charging
Remedy Requested: Take action re: bill
Success: Unsuccessful
Full Report

8th July 2016 / WAT-0165
Classification: Other – Drainage
Remedy Requested: Provide a service – drainage
Success: Unsuccessful
Full Report

11th July 2016 / WAT-0333
Classification: Metering
Remedy Requested: Provide a service – remove meter
Success: Unsuccessful
Full Report

11th July 2016 / WAT-0178
Classification: Other – Drainage
Remedy Requested: Provide a service – build – over agreement
Success: Unsuccessful
Full Report

11th July 2016 / WAT-0270
Classification: Metering
Remedy Requested: Take actions re: bill
Amount Requested: £1,000
Success: Unsuccessful
Full Report

11th July 2016 / WAT-0194
Classification: Metering
Remedy Requested: Apology; Compensation
Amount Requested: £9,500
Success: Partial
Monetary Award: £350
Other Remedies: Apology
Full Report

18th July 2016 / WAT-0335
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested: £10,000
Success: Unsuccessful
Full Report

18th July 2016 / WAT-0337
Classification: Billing / Charging
Remedy Requested: Apology; Compensation
Amount Requested: £2,645
Success: Unsuccessful
Full Report

18th July 2016 / WAT-0310
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested: £153.16
Success: Unsuccessful
Full Report

19th July 2016 / WAT-0251
Classification: Billing / Charging
Remedy Requested: Compensation; Take action re: bill
Amount Requested: Unspecified
Success: Unsuccessful
Full Report

19th July 2016 / WAT-0341
Classification: Billing / Charging
Remedy Requested: Apology; Compensation; Take action re: bill
Amount Requested: £203.71
Success: Partial
Monetary Award: £43.01
Other Remedies: Apology
Full Report

21st July 2016 / WAT-0338
Classification: Other – Street Works
Remedy Requested: Apology; Compensation
Amount Requested: £10,000
Success: Unsuccessful
Full Report

22nd July 2016 / WAT-0258
Classification: Metering
Remedy Requested: Apology; Provide a service – meter
Success: Partial
Other Remedies: Apology
Full Report

22nd July 2016 / WAT-0221
Classification: Billing / Charging
Remedy Requested: Apology; Take action re: bill
Success: Unsuccessful
Full Report

27th July 2016 / WAT-0336
Classification: Metering
Remedy Requested: Apology; Compensation; Take action re: bill
Amount Requested: unspecified
Success: Partial
Monetary Award: £200
Other Remedies: Apology
Full Report

28th July 2016 / WAT-0343
Classification: Billing / Charging
Remedy Requested: Take action re: bill
Success: Unsuccessful
Full Report

29th July 2016 / WAT-0348
Classification: Other – Drainage
Remedy Requested: Apology; Compensation
Amount Requested: £2,000
Success: Partial
Monetary Award: £150
Full Report

2nd August 2016 / WAT-0349
Classification: Sewerage – Flooding
Remedy Requested: Compensation; Take Action – Replace Driveway
Amount Requested: £10,230
Success: Unsuccessful
Full Report

5th August 2016 / WAT-0345
Classification: Other – Drainage
Remedy Requested: Apology; Compensation; Take Action – Investigation
Amount Requested: Unspecified
Success: Unsuccessful
Full Report

5th August 2016 / WAT-0353
Classification: Other – Leakage
Remedy Requested: Apology; Compensation; Take action – Repair Pipe
Amount Requested: £2,640
Success: Partial
Monetary Award: £100
Other Remedies: Apology
Full Report

5th August 2016 / WAT-0356
Classification: Billing / Charging
Remedy Requested: Apology; Take action – Re Bill
Amount Requested: £534.82
Success: Partial
Monetary Award: £200
Other Remedies: Apology
Full Report

5th August 2016 / WAT-0354
Classification: Billing / Charging
Remedy Requested: Compensation; Take action – Re Bill
Amount Requested: £4,432
Success: Unsuccessful
Full Report

8th August 2016 / WAT-0358
Classification: Billing / Charging
Remedy Requested: Apology; Take action – Re Bill
Success: Partial
Monetary Award: £215.01
Other Remedies: Apology
Full Report

10th August 2016 / WAT-0223
Classification: Billing / Charging
Remedy Requested: Compensation; Take action Re Bill – Surface Water Rebate
Amount Requested: £750
Success: Partial
Monetary Award: £200
Other Remedies: Credit account with amount equivalent to surface water charge
Full Report

12th August 2016 / WAT-0344
Classification: Billing / Charging
Remedy Requested: Take action – Re Bill
Success: Unsuccessful
Full Report

10th August 2016 / WAT-0315
Classification: Billing / Charging
Remedy Requested: Apology; Take action – Re Bill
Amount Requested: £901.54
Success: Partial
Monetary Award: £100
Other Remedies: Reduce bill by sum equivalent to 100 cubic m
Full Report

16th August 2016 / WAT-0216
Classification: Other – Water Quality
Remedy Requested: Compensation
Amount Requested: £500
Success:Unsuccessful
Full Report

17th August 2016 / WAT-0357
Classification: Other – Drainage
Remedy Requested: Apology; Take action – Provide Information
Success: Partial
Other Remedies: Apology
Full Report

19th August 2016 / WAT-0361
Classification: Other – Pressure
Remedy Requested: Provide a service
Success:Unsuccessful
Full Report

23rd August 2016 / WAT-0265
Classification: Billing / Charging
Remedy Requested: Apology; Take action – Re Bill
Success:Unsuccessful
Full Report

30th August 2016 / WAT-0364
Classification: Billing / Charging
Remedy Requested: Apology; Take action – Re Bill; Provide a service
Amount Requested: £10,000
Success: Partial
Monetary Award: £200
Other Remedies: Apology
Full Report

1st September 2016 / WAT-0362
Classification: Metering
Remedy Requested: Apology; Provide a service – Remove meter
Success:Unsuccessful
Full Report

2nd September 2016 / WAT-0237
Classification: Sewerage – Flooding
Remedy Requested: Apology; Compensation; Take action – Repair Pipe
Amount Requested: £11,928
Success: Partial
Other Remedies: Apology
Full Report

5th September 2016 / WAT-0363
Classification: Billing / Charging
Remedy Requested: Apology; Compensation; Take action – Re Bill
Amount Requested: £1,200
Success: Partial
Monetary Award: £150
Other Remedies: Re-calculate bill and refund any incorrect charges
Full Report

12th September 2016 / WAT-0366
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested:Unspecified
Success: Partial
Monetary Award: £150
Full Report

13th September 2016 / WAT-0259
Classification: Other – Pipework
Remedy Requested: Provide a Service – Information
Success:Unsuccessful
Full Report

20th September 2016 / WAT-0372
Classification: Billing / Charging
Remedy Requested: Compensation; Take action – Re Bill
Amount Requested: £10,000
Success:Unsuccessful
Full Report

21st September 2016 / WAT-0235
Classification: Billing / Charging
Remedy Requested: Rebate – Surface Water
Amount Requested: £5,893.80
Success:Unsuccessful
Full Report

22nd September 2016 / WAT-0250
Classification: Sewerage – Flooding
Remedy Requested: Compensation
Amount Requested: £11,375
Success:Unsuccessful
Full Report

22nd September 2016 / WAT-0367
Classification: Billing / Charging
Remedy Requested: Apology; Compensation; Take action – Re Bill; Install Meter
Amount Requested:Unspecified
Success:Unsuccessful
Full Report

28th September 2016 / WAT-0375
Classification: Billing / Charging
Remedy Requested: Apology; Compensation;Take action – Re Bill; Provide a Service – Meter
Amount Requested: £1,000
Success: Partial
Monetary Award: £160
Other Remedies: Apology
Full Report

28th September 2016 / WAT-0382
Classification: Billing / Charging
Remedy Requested: Take action – Re Bill
Success:Unsuccessful
Full Report

28th September 2016 / WAT-0377
Classification: Billing / Charging
Remedy Requested: Take action – Re Bill
Success:Unsuccessful
Full Report

30th September 2016 / WAT-0318
Classification: Other – Metering
Remedy Requested: Provide a Service – Remove Meter
Success:Unsuccessful
Full Report