Redacted Decisions October 2015 – March 2016

5th October 2015 / WAT-0072
Classification: Other – Drainage
Remedy Requested: Apology: Compensation; Provide a service;
Amount Requested:Unspecified
Success: Partial
Monetary Award: £250
Full Report


6th October 2015 / WAT-0047
Classification: Billing – Charging
Remedy Requested: Charge of tariff; Read meter;
Success: Partial
Monetary Award: £125
Full Report


8th October 2015 / WAT-0062
Classification: Billing – Charging
Remedy Requested: Apology; Refund – specified amount; Compensation
Amount Requested: £250
Success: Partial
Monetary Award: £150
Other Remedies: £637.17 refund to account
Full Report


19th October 2015 / WAT-0087
Classification: Sewerage
Remedy Requested: Compensation
Amount Requested: £1,077
Success:Unsuccessful
Full Report


19th October 2015 / WAT-0096
Classification: Other – Low pressure
Remedy Requested: Apology; Compensation
Amount Requested: £100
Success:Unsuccessful
Full Report


21st October 2015 / WAT-0071
Classification: Billing – Charging
Remedy Requested: Apology; Change of tariff; Compensation
Amount Requested: Unsuccessful
Success: Partial
Monetary Award: £100
Other Remedies: Apology
Full Report


29th October 2015 / WAT-0073
Classification: Other – Low pressure
Remedy Requested: Compensation
Amount Requested: £4,757.93
Success:Unsuccessful
Full Report


12th November 2015 / WAT-0014
Classification: Billing – Charging
Remedy Requested: Rebate; Rateable value
Amount Requested: £257
Success:Unsuccessful;
Full Report


12th November 2015 / WAT-0117
Classification: Other – Damage
Remedy Requested: Compensation
Amount Requested: £2,000
Success: Partial
Monetary Award: £200
Full Report


24th November 2015 / WAT-0126
Classification: Billing – Charging
Remedy Requested: Change of tariff; Remove meter
Success:Unsuccessful
Full Report


4th December 2015 / WAT-0082
Classification: Billing – Charging
Remedy Requested: Apology; Cancellation of bill; Remedy meter;
Amount Requested: £10,000
Success:Unsuccessful;
Full Report


21st December 2015 / WAT-0131
Classification: Other – Flooding
Remedy Requested: Provide a service – prevent flooding;
Amount Requested: £10,000
Success: Partial
Monetary Award: £3,500
Other Remedies: Refund account
Full Report


29th December 2015 / WAT-0020
Classification: Other – Flooding
Remedy Requested: Admission of liability; Compensation; Maintenance
Amount Requested: £10,000
Success: Partial
Full Report


4th January 2016 / WAT-0097
Classification: Other – Metering
Remedy Requested: Apology; Compensation; Refund; Reinbursement;
Amount Requested: £1,992.03
Success:Unsuccessful
Full Report


7th January 2016 / WAT-0066
Classification: Other – Leakage
Remedy Requested: Apology; Reimbursement; Write-off
Amount Requested: £1,936.91
Success: Partial
Monetary Award: £50
Other Remedies: Apology
Full Report


8th January 2016 / WAT-0119
Classification: Other – Leakage
Remedy Requested: Compensation
Amount Requested: £10,000
Success: Partial
Monetary Award: £150
Full Report


11th January 2016 / WAT-0133
Classification: Billing – Charging
Remedy Requested: Compensation; Backdate allowance
Amount Requested: £7,500
Success:Unsuccessful
Full Report


13th January 2016 / WAT-0035
Classification: Sewerage – Flooding
Remedy Requested: Compensation; Provide a service – reroute sewers
Amount Requested:Unspecified
Success: Partial
Monetary Award: £994.24
Full Report


14th January 2016 / WAT-0151
Classification: Other – Leakage
Remedy Requested: Compensation; Complaints
Amount Requested: £3,213.89
Success: Partial
Monetary Award: £50
Full Report


18th January 2016 / WAT-0169
Classification: Billing – Charging
Remedy Requested: Apology; Compensation; Meter Reading; Refund
Amount Requested: £500
Success:Unsuccessful
Full Report


19th January 2016 / WAT-0157
Classification: Other – damage
Remedy Requested: Apology; Compensation; Reimbursement
Amount Requested: £1,714.26
Success:Partial
Monetary Award: £300
Other Remedies: Apology
Full Report


21st January 2016 / WAT-0091
Classification: Other – Leakage
Remedy Requested: Apology; Compensation; Leakage Allowance
Amount Requested: £8,000
Success:Unsuccessful
Full Report


25th January 2016 / WAT-0171
Classification: Billing – Charging
Remedy Requested: Change of tariff; Compensation; Provide a service
Amount Requested: £200
Success: Partial
Monetary Award: £125
Full Report


3rd February 2016 / WAT-0148
Classification: Sewerage
Remedy Requested: Apology; Provide a service; Remove bill; Compensation
Amount Requested: £10,000
Success:Partial
Monetary Award: £390
Other Remedies: Monthly maintenance inspections
Full Report


8th February 2016 / WAT-0190
Classification: Billing / Charging
Remedy Requested: Compensation; Provide a service
Amount Requested: £1,000
Success:Unsuccessful
Full Report


9th February 2016 / WAT-0182
Classification: Other – Pressure
Remedy Requested: Compensation
Amount Requested: £4,062
Success:Partial
Monetary Award: £250
Full Report


9th February 2016 / WAT-0166
Classification: Billing / Charging
Remedy Requested: Cancellation of bill; Write off charges;
Amount Requested: £2,000
Success:Partial
Monetary Award: £700
Full Report


12th February 2016 / WAT-0030
Classification: Billing / Charging
Remedy Requested: Apology; Provide a service; Take action; Compensation
Amount Requested: £10
Success:Partial
Monetary Award: £2.02
Full Report


15th February 2016 / WAT-0143
Classification: Billing / Charging
Remedy Requested: Rebate – Surface water
Amount Requested: £300
Success:Unsuccessful
Full Report


19th February 2016 / WAT-0195
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested: £1,000
Success:Partial
Monetary Award: £100
Full Report


19th February 2016 / WAT-0183
Classification: Billing / Charging
Remedy Requested: Apology; Compensation
Amount Requested: £850
Success:Partial
Monetary Award: £150
Other Remedies: Apology
Full Report


19th February 2016 / WAT-0045
Classification: Sewerage – Flooding
Remedy Requested: Compensation
Amount Requested: £7,000
Success:Unsuccessful
Full Report


22nd February 2016 / WAT-0188
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested: £1,000
Success:Unsuccessful
Full Report


23rd February 2016 / WAT-0106
Classification: Billing / Charging
Remedy Requested: Rebate – Surface Water
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


26th February 2016 / WAT-0196
Classification: Billing / Charging
Remedy Requested: Apology; Rebate – Surface Water
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


3rd March 2016 / WAT-0208
Classification: Sewerage – Flooding
Remedy Requested: Apology; Compensation;
Amount Requested: £9,965.5
Success:Partial
Monetary Award: £2,448.34
Other Remedies: Apology
Full Report


4th March 2016 / WAT-0107
Classification: Billing / Charging
Remedy Requested: Provide a service – confirmation billed correctly
Success:Unsuccessful
Full Report


4th March 2016 / WAT-0153
Classification: Billing / Charging
Remedy Requested: Compensation
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


11th March 2016 / WAT-0113
Classification: Metering
Remedy Requested: Apology; Compensation;
Amount Requested: £1,000
Success:Unsuccessful
Full Report


11th March 2016 / WAT-0064
Classification: Billing / Charging
Remedy Requested: Compensation;
Amount Requested: £7,800
Success:Unsuccessful
Full Report


14th March 2016 / WAT-0205
Classification: Billing / Charging
Remedy Requested: Apology; Take action re: bill
Success:Unsuccessful
Full Report


15th March 2016 / WAT-0220
Classification: Billing / Charging
Remedy Requested: Apology; Provide a service; Compensation
Amount Requested: £3,000
Success:Partial
Monetary Award: £250
Full Report


17th March 2016 / WAT-0197
Classification: Billing / Charging
Remedy Requested: Rebate – Surface water
Amount Requested: £262.91
Success:Unsuccessful
Full Report


17th March 2016 / WAT-0170
Classification: Billing / Charging
Remedy Requested: Rebate – Surface water
Amount Requested:Unspecified
Success:Unsuccessful
Full Report


17th March 2016 / WAT-0227
Classification: Sewerage
Remedy Requested: Apology; Compensation; Provide a service
Amount Requested:£7,000
Success:Partial
Monetary Award: £100
Full Report


17th March 2016 / WAT-0232
Classification: Billing / Charging
Remedy Requested: Provide a service; Take action re: bill
Success:Unsuccessful
Full Report

21st March 2016 / WAT-0215
Classification: Billing – Charging
Remedy Requested: Rebate – surface water
Amount Requested: Unspecified
Success: Unsuccessful
Full Report

23rd March 2016 / WAT-0146
Classification: Billing – Charging
Remedy Requested: Apology; Take action re: bill
Amount Requested: Unspecified
Success: Unsuccessful
Full Report

29th March 2016 / WAT-0238
Classification: Billing – Charging
Remedy Requested: Take action re: bill
Amount Requested: Unspecified
Success: Partial
Other Remedies: Apology
Full Report