Redacted Decisions October 2016

4th October 2016 / WAT-0379
Classification: Billing / Charging
Remedy Requested: Rebate-Surface Water
Amount Requested: Unspecified
Success: Unsuccessful
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4th October 2016 / WAT-0352
Classification: Other – Leakage
Remedy Requested: Compensation
Amount Requested: £5,500
Success: Partial
Monetary Award: £1,500
Full Report

4th October 2016 / WAT-0381
Classification: Billing / Charging
Remedy Requested: Rebate-Surface Water
Success: Partial
Other Remedies: Provide refund for part of site back to 2014; look at application of discretionary policy.
Full Report

4th October 2016 / WAT-0381a
Classification: Billing / Charging
Remedy Requested: Rebate-Surface Water
Success: Partial
Other Remedies: Provide refund for part of site back to 2014; look at application of discretionary policy.
Full Report

7th October 2016 / WAT-0383
Classification: Other – Admin
Remedy Requested: Apology, compensation, take action – provide explanation.
Amount Requested: £625
Success: Partial
Monetary Award: £125
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7th October 2016 / WAT-0314
Classification: Billing / Charging
Remedy Requested: Provide a service – Helpline
Success: Unsuccessful
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11th October 2016 / WAT-0291
Classification: Sewerage – Infrastructure
Remedy Requested: Apology, take action – re bill and adoption of lateral drains.
Amount Requested: Unspecified
Success: Partial
Monetary Award: £303.18
Full Report

12th October 2016 / WAT-0293
Classification: Other – Leakage
Remedy Requested: Apology, Compensation
Amount Requested: Unspecified
Success: Partial
Monetary Award: £500
Full Report

12th October 2016 / WAT-0256
Classification: Billing / Charging
Remedy Requested: Provide a service – Data, Take action, Rebill, Compensation.
Success: Unsuccessful
Full Report

12th October 2016 / WAT-0267
Classification: Swerage – Flooding
Remedy Requested: Compensation
Amount Requested: £6,722.11
Success: Partial
Monetary Award: £1,063.85
Full Report

14th October 2016 / WAT-0365
Classification: Water
Remedy Requested: Provide a Service – Replace lead pipes
Success: Unsuccessful
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17th October 2016 / WAT-036
Classification: Metering
Remedy Requested: Apology, Provide a service – Meter
Success: Unsuccessful
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19th October 2016 / WAT-0390
Classification: Metering
Remedy Requested: Compensation
Amount Requested: £4,510
Success: Partial
Monetary Award: £905
Full Report

19th October 2016 / WAT-0388
Classification: Billing / Charging
Remedy Requested: Apology, Take Action – Change Credit file
Success: Unsuccessful
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24th October 2016 / WAT-0272
Classification: Sewerage – Flooding
Remedy Requested: Compensation, Take Action, Re-Investigations
Amount Requested: £3,796
Success: Unsuccessful
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27th October 2016 / WAT-0391
Classification: Metering
Remedy Requested: Take Action – Remove Meter
Success: Unsuccessful
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31st October 2016 / WAT-0396
Classification: Billing / Charging
Remedy Requested: Take Action – Reinsert Daily Unit Charge
Success: Unsuccessful
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31st October 2016 / WAT-0392
Classification: Other – Leakage
Remedy Requested: Compensation, Take Action – Re Service Delivery
Amount Requested: Unspecified
Success: Partial
Monetary Award: £500
Full Report