Resolving Water Disputes

Who we are and what we do

We’re RWD, and we’re responsible for providing an independent, alternative dispute resolution for water company customers.

It’s important that customers have another route to settle a dispute with their water company, instead of using legal proceedings. For the water industry, this is called WATRS, the Water Redress Scheme.

RWD was created to provide the Water Redress Scheme, and is owned by WaterUK and a number of NHH retailers.

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Our partners

We currently work with the Centre for Effective Dispute Resolution (CEDR), an organisation with expertise in mediation and adjudication.

They’re an approved ADR Body, under the Alternative Dispute Resolution Regulations 2015.

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