Privacy policy

Updated November 2019


Resolving Water Disputes Limited (“RWD”, “we”, “us”, or “our”) are committed to protecting and respecting any personal data that we hold. Personal data is any information relating to an identified or identifiable living person. We do not expect to collect, hold or use personal data.


The aim of our website is to provide information about the Water Redress Scheme (“WATRS” or the “Scheme”) and the independent ADR Panel which oversees the independence and effectiveness of the Scheme. You can access and use our site without providing any personal data.


Information about us

This Site is owned and operated by RWD, a limited company registered in England under company number 09094187.

Registered address: 3rd Floor, 36 Broadway, London SW1H 0BH

VAT number: 216722619

Any questions you have in relation to data protection should be sent to the company secretary, Kate Raybould, <kraybould@water.org.uk>


What information we have?

RWD does not hold or process personal data relating to those who visit its website.


What does this policy cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have not control over how personal data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such website before providing data to them.



We take the security of any data we hold seriously. Staff understand their data protection obligations.  As most of the company’s activities are carried out by contractors, a key measure is ensuring that our contractors and in particular our provider of dispute resolution services is compliant with data protection legislation.


How do we use cookies?

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services.


Your rights

The GDPR and Data Protection Act 2018 provide you with a number of rights.   Given that the site does not hold personal information relating to those who visit the site, we have not set them out here but further  information may be obtained from the Information Commissioner’s Office.

The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at ico.org.uk.


Changes to this Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on our website and where appropriate notified to you by email or otherwise.


11 December 2019