We are Resolving Water Disputes Ltd.

It’s important that customers have another route to settle a dispute with their water company, instead of using legal proceedings. The role of reviewing escalated complaints in the water industry is changing. RWD and WATRS will be handing over responsibility to CCW (Consumer Council for Water) on 1 December 2023. What does this mean for you? The last day to register a new complaint with WATRS will be by 5 pm on Thursday 30 November 2023. After this date, CCW will be taking over. Applications received after this date will not be accepted by WATRS. What happens to cases already in progress with WATRS? All active cases will be completed by WATRS to a conclusion. For further information about the new service, please contact CCW directly at www.ccw.org.uk.

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Who we are

Our job is to make sure WATRS, the industry's ADR Scheme, remains an impartial and accessible route to settling disputes between water companies and their customers.

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More about WATRS

WATRS is the water industry's ADR Scheme. It is voluntary, yet over 35 water companies in England and Wales have signed up to support it.

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The ADR Panel

To maintain the scheme's fairness and impartiality, we work with a panel of independent representatives with experience in customer services.

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