For an impartial pathway to settle customer service disputes in the water industry.
Our job is to make sure WATRS, the industry's ADR Scheme, remains an impartial and accessible route to settling disputes between water companies and their customers.
WATRS is the water industry's ADR Scheme. It is voluntary, yet over 35 water companies in England and Wales have signed up to support it.
To maintain the scheme's fairness and impartiality, we work with a panel of independent representatives with experience in customer services.